ABN: 17 003 071 707

Ph: (02) 6628-3434 Fax:(02) 6628-3464 service@myra.com.au 2/9 Russellton Dve Russellton Ind. Est. Alstonville, NSW 2477

Contract Services
To cover the wide range of Client Computing and needs, Myra Computers offers the following Contract Service Options.
Annual or Monthly Fee to cover all IT Labour Expenses
-	Reduce and Control your costs and leave us with the risk.
-	Improve staff productivity by not having to worry and waste time on IT problems.
-	Ensures your system is optimised for performance and reliability. It is better for both of us if you don’t have to call us.
-	We don’t want you to have to call us, so it is our aim to have your system performing at its optimum with regard to reliability and user satisfaction.
-	On those occasions when a problem is hard to find or fix, you are not left with a hefty bill.
-	It is in our best interest to have all matters resolved as quickly as possible. If we are having to continually attend a site, it will be costing us money not you. We are backing our own expertise to resolve matters as quickly as possible.
-	You must have a remote dial-in/internet facility for offsite maintenance of your system.
-	Telephone Support is included.
-	Software and hardware upgrades are quoted at reduced rates.
-	Rates determined by size of network, specialised software, age of hardware, Inhouse Technicians and required response times.
Pre-arranged Monthly, Fortnightly or Weekly Service Calls
-	Reduce costs by reducing the need for an Inhouse IT person.
-	Reduce time wasted by Staff attending to IT matters.
-	Ensure backup procedures are working and that data can be retrieved.
-	Ensure the network is tuned to optimum performance.
-	Improve productivity by having a more stable and reliable and tuned network.
-	Ensure the latest Security updates and patches are being applied.
-	Combine with Service Contract to reduce labour rate and Guarantee Response times for critical matters.
Fixed Monthly or Yearly Phone Support Fee
-	Gain access to phone support and receive assistance and advice on many issues and problems. We support all Microsoft Operating Systems and basic functionality of all Microsoft Office Products.
-	Call for Assistance with installing new Hardware and Software.
Service Contract with Pre-determined Response Times
-	Guaranteed Response Times.
-	Reduce labour rates when needed.
-	No callout fees.
-	Software and hardware upgrades are quoted at reduced rates.
-	Rates determined by size of network, specialised software, age of hardware, Inhouse Technicians and required response times.
Pre-purchase of Hours
-	Reduce labour rates and Improve your Response Times.
-	By Pre-Paying for 5, 10, 20 or 50 Hours, you can effectively reduce your cost of Service.
-	Phone Support calls will be automatically deducted from hours purchased.
-	No callout fees.
-	Monthly Statement showing Balance of Hours remaining.
Network Design, Upgrade and Performance Tuning.
-	When it is time to upgrade, Myra offers personalised and solution based consultation and recommendations regarding Network Infrastructure, design and upgrades. When Investing in Technology, it is of utmost importance that this infrastructure is utilised to advance your Business through the use of this Technology. We help to identify those key areas identified for improvement gains and these perceived gains can be wayed against the Investment. We do not recommend Technology for Technology sake.
-	This Service is included at no extra charge for Contract Clients.